FAQs

What is your return policy?

A:  We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

What are the requirements for a return?

A:  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

How do I start a return?

A:  To start a return, you can contact us at info@dboriginals.com. Please note that returns will need to be sent to the following address: D&B Originals, LLC, 110 SE 2nd Street, Suite 302, Delray Beach, FL 33444

 

What happens if I send back an item without requesting a return first?

A:  Items sent back to us without first requesting a return will not be accepted.

 

Can I return all items?

A:  Unfortunately, we cannot accept returns on sale items or gift cards.

 

How do I handle damages and issues with my order?

A:  Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

 

Can I exchange an item?

A:  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

When will I receive my refund?

A:  We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 (ten) business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@dboriginals.com